After having waited for over 5 months to receive my Vista Express Upgrade from Moduslink, they cancelled my order without warning.
Here is a short history:
1. Jan. Ordered the upgrade via the SONY website, which redirects you to Moduslink. Their website was extremely cranky and it took several times to place the order.
2. You are told that the upgrades will be sent at the end of March.
3. After the end of March phoned Moduslink twice and both times was assured all was well
4. April. Received an email to say that the order would be cancelled in 2 days because the credit card reservation had expired (due to their own tardiness)
5. Same day. Went to website to find that the order was already cancelled.
6. Next day. Phoned them and was told that I had to reorder!
7. Went to website to find that SONY customers can no longer re-order
8. Phoned SONY helpline. Got job number and was told they would escalate the problem and would call me back in 2 days.
9. 3 days later. No call back. Rang them and they said they would chase and call me back in a week.
10 1 week later. No call back so I phoned them. Asked me to wait another week. I refused. Got the supervisor who was helpful. Chased without success but called me back in a couple of hours. (A little victory!)Promised to chase again and call me back today.
11. No call back......
SONY! Listen! This is not a good way to treat your customers. Now I have had all the excuses about it being a deal between Microsoft and Moduslink, but you were very keen, no doubt, to publicise the Vista Upgrade on your website in order to sell more machines in the dog days just before Vista came out! You have a resposibility to correct this state of affairs. I bought the VAIO on the basis that I could Vista it for free.
Does any of this sound familiar to any readers?
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