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Aadeez

Hi to all, I have a big problem with my Xperia Z3, I i am using lollipop 5.0.2 . It worked
fine with no issue until yesterday when I restart my xperia z3 it just keep on restarting . I switched it off and the
on again.
Now its stuck at” Android upgrading, starting
apps” all the time and it keeps restarting. I have
tried to soft –reset nothing is happening. I have reached at a level to lose everything in the phone
especially my contacts by deciding to do a hard/
factory reset but still I cant do that using volume
up or down. I am totally stuck. Please guys any idea how to get rid of this. I cant
get into recovery mode coz nothing is happening
when I press key combination.
I will appreciate your help. . Please help help………

_alexdon_

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon

View solution in original post

_alexdon_

Remove the SIM card and see if the same occurs.

alexdon

Jake-SonyXperia

Hi Aadeez,

Welcome to the community,

This could also be an SD card issue, so if you are using one try removing this also, this will help determine where the issue is related.

Aadeez

sir i tried many times by removing sd card and sim card too but still having same issue

Senxiria

Try software repair using Sony Pc Companion .

Aadeez

Hi to all, I have a big problem with my Xperia Z3, I i am using lollipop 5.0.2 . It worked
fine with no issue until yesterday when I restart my xperia z3 it just keep on restarting . I switched it off and remove SD card and sim card the and
on again.
Now its stuck at” Android upgrading, starting
apps” all the time and it keeps restarting. I have
tried to soft –reset nothing is happening. I have reached at a level to lose everything in the phone
especially my contacts by deciding to do a hard/
factory reset but still I cant do that using volume
up or down. I am totally stuck. Please guys any idea how to get rid of this. I cant
get into recovery mode coz nothing is happening
when I press key combination.
I will appreciate your help. . Please help help………

_alexdon_

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon