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Man-o-War

Hello,

One week ago, I bought my phone and I recognize an issue about my front camera. When I do a video call on Skype or another video call app, I can see myself in the small window and everything is allright. But other person whom I call says my face covers whole screenlike my view zoomed 10 times. I tried video calling to another phone which was near to me and I saw my self the issue. It is really annoying. I have lollipop 5.1 version. However sorry for my terrible English.

CameronT

Hi @Man-o-War,

Welcome to the community.

You mentioned that this issue happened with other video calling apps, what were they?

Can you take a photo/video using the front camera OK with the default app?

Ashroft98

Have you tried Clearing Data/Cache for Skype and the "other video call app"?

Go to Settings > Apps > Skype/Video Call App > Press Clear Data/Cache

Then restart your phone.

Also,you could boot to safe mode and check the camera it work normally using the default camera app.

Boot Safe Mode:
Press and Hold Power Button > Tap and Hold "Power Off" > Tap on OK to reboot to safe mode.

To exit safe mode,just restart your phone normally.

Man-o-War

Hi,

Other video calling apps were "oovoo" and "line". But I want to use just Skype other ones I just downloaded for testing that issue.

Anyway here is the photos:

This is how I see myself on my phone (small window is my face cam)

And this is how they see me on their phones.

Man-o-War

Hello Ashroft98,

Thanks for your help. I just did all what you said but it is still same.

Ashroft98

@Man-o-war have you did what @CameronT said?

Does the problem also exist when you take regular selfies using default camera apl? Or does it only happen in video call apps?

Man-o-War

@Ashroft98

I have no problem If I take regular selfies with default camera app it works perfect. The problem exist only if I do video call as you can see on photos.

Ashroft98

I see. This is pretty sure an app-related problem. Have you tried reinstalling the app? And also have you tried video skyping with your Xperia M5 with other devices like PC or notebooks?

Man-o-War

I just uninstalled app and installed again. I tried with laptop and I have no problem it works great. But I tried also again with other phone video calling and problem is still there. I don't think it is related with Skype. I used Skype so long and never seen a problem like this before. It all began with xperia M5. it is really a frusturating bug and still no solution.