WF-1000XM3 CONNECTION TO MY WINDOWS 10 SURFACE PRO LAPTOP. YES BUT NOT AS A AUDIO DEVICE .

[dg38dg]

Had the update released last week and I am still unable to use my headset WF-1000XM3 with my Microsoft Pro 2 laptop. Yes the buds are found and installed as a Bluetooth device on the pc but no functionality what am I doing wrong.  ?

[Pascale_F]

Hi dg38dg,

I'll see if I can find anything out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[The_Black_Rose]

Hi Dg38dg,

That's very strange. I read that the update should fix the issue completely.

Did you try resetting the headphones? https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html

I also found the exact pairing steps with the computer but for a different model. Can you make sure that you do the same steps on the computer: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703079.html?search=windows

Cheers,
The_Black_Rose

[dg38dg]

Thanks for replying I followed you resetting Guide and reconnected to my laptop but allas the ear buds pair but not as a audio device back to square one.

dg38dg 

[The_Black_Rose]

Hi Dg38dg,

Do you have a different laptop/PC to test it with?

Cheers,
The_Black_Rose

[dg38dg]

Hi  

Yes I do its a Sony duo which is also running windows 10 1909 have connected it and the buds come up as a device not a audio device. I also tried to invoke the NFC on the laptop to connect to no avail and I am wondering if windows support NFC as there is no issue connecting with my Phone which is the new Xperia 5 and my Tablet Sony Z2 using the NFC.  Maybe a get around NFC ?  

[Similarion]

I'm having the same issue with my Surface Pro Windows 10. Got the WF-1000XM3 a few days ago and tried to pair it today, but the device does not show up as an audio device when paired up.

[Win_88]

Hi there,

I found these steps tackling the same issue as it appears to happen with other devices as well:

https://thegeekpage.com/fix-headphones-not-showing-up-in-playback-devices-on-windows-10/

Let us know how it goes

Win_88