Join now - be part of our community!

Z5 failing SafetyNet check

LeoK1
Visitor

Z5 failing SafetyNet check

I've read posts about this issue being solved for Z5 premium, but my new Z5 (US model) is having the very same issue. I am in contact with Google since I really like using Android Pay on my Z1 compact, but as of now they couldn't solve the problem and they are really trying. Exchanged many emails with them, send them debug report, build number,...

On the other side, Sony representative just brushed me off with statement how Sony is not responsible for third party applications. 

After reading post about Z5 premium, it seems that there is miscomunication between Sony and Google.

Any ideas would be appreciated!

16 REPLIES 16
Christofer
Champion

Hi @skyhillan, sorry to hear that. Slightly_frowning_Face

I'm afraid I can't say exactly when a new software update will be available. I do however recommend that you connect your phone to Xperia Companion and check if a new update is available that way if you haven't already done so. New software updates can usually be accessed through Xperia Companion before it begins rolling out OTA.

redshirt
Visitor

According your post to the Z5P thread, the issue was fixed on Google's side. Any chance we can get a Z5 fix soon?

The new Nougat releases are delayed, we didn't get the firmware updates that other regions got, and the Z5 still hasn't been fixed after several months.

I have an E6603 1300-4290 Customized US.

Christofer
Champion

Hi @redshirt, sorry to hear that. Slightly_frowning_Face

Which build number does your device currently have?

You can see this in Settings > About phone > Build number.

redshirt
Visitor

I am on 32.2.A.0.305.

Christofer
Champion

@redshirt If you could send me your device's IMEI in a PM I'll see if I can look into it further, thanks.

redshirt
Visitor

32.3.A.0.376 received tonight seems to have resolved the issue on the E6603 Customized US version.
Christofer
Champion

@redshirt I'm glad to hear this. Thanks for letting me know! Slightly_smiling_Face