Community

LeoK1

I've read posts about this issue being solved for Z5 premium, but my new Z5 (US model) is having the very same issue. I am in contact with Google since I really like using Android Pay on my Z1 compact, but as of now they couldn't solve the problem and they are really trying. Exchanged many emails with them, send them debug report, build number,...

On the other side, Sony representative just brushed me off with statement how Sony is not responsible for third party applications.

After reading post about Z5 premium, it seems that there is miscomunication between Sony and Google.

Any ideas would be appreciated!

Lord_viridis

Are all the latest updates installed?

LeoK1

Yes, everything is up to date.

exProphecy

I see that there has been a fix for Z5 Premium and Android Pay works for it now, but how about Xperia Z5 Compact? Will SafetyNet issues be fixed for it as well?

chlipsco

I am also having this problem on my Z5 compact - stock OS. Please advise soonest - considering that android pay is (or should be) basically stock, not having support for the basic authentication system provided by google is pretty unsat. I have always liked SONY for their continued support for their products and their compact line, but I need this app to work.

Christofer

Hi all, sorry to hear this.

If anyone can send me their device's IMEI I can forward this internally.

Christofer

Hi all,

We have started the roll out of a new software version. I recommend that you update your device's as soon as the update is available to you.

jybravo70

When is the update available? Brand new out of the box US version Z5 and all apps updated but my wallet is empty and trying to add a card comes back with failed check statement. How can this happen?

skyhillan

I was able to use Android Pay just fine until about an hour ago, when I got a notification from my bank that I'd remover their card (which I hadn't) Now I get an error saying my phone can't be used because it's either rooted or has a customized bootloader. I have done nothing to my phone since I got it, stock, over a year ago. Is there a fix?