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r3z4x

hi

i repaired my z5 dual via xperia companion, acttualy it worked like factory reset, now after reset, the phone says enter your google account which registered in ths phone before. i forgot the password,so i reset the pass, with new password, after enter the user and pass of google, it says please enter the google account of the owner, but i enter the correct google account.

what should i do?

Jonas

Hi @r3z4x,

When you reset the password for your Google account prior to a software repair, the account is "locked" for 24 hours (used to be 72 hours) just like @nolramlb wrote and you won't be able to verify your account with your Google credentials.

That's essentially the logic of Device Protection. The idea is that your Google™ account and password are the "lock" and "key" that are required to open your Device Protection-enabled device (the door) after it undergoes a factory reset, and that by changing your Google™ account password, you're "tampering" with the lock right before you enter the door – which is suspicious.

And so at that point, Google™ initiates a 24-hour hold on sign-ins to that "door".

When 24 hours have passed, log in with your new password and the Google account that you previously had in your phone.

Let us know how it goes!

View solution in original post

Uliwooly

@r3z4x

maybe you have to wait a bit for the password to catch up? maybe reseting the password once more

MarlonUk1

Before you change your password again. Please be reminded that there is a cool down before you can use the account again to register your Android device, it is a security feature after changing your password. I think it is from 24 to 72 hours before it registers as the new password.

MarlonUk1

http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-yo...

Jonas

Hi @r3z4x,

When you reset the password for your Google account prior to a software repair, the account is "locked" for 24 hours (used to be 72 hours) just like @nolramlb wrote and you won't be able to verify your account with your Google credentials.

That's essentially the logic of Device Protection. The idea is that your Google™ account and password are the "lock" and "key" that are required to open your Device Protection-enabled device (the door) after it undergoes a factory reset, and that by changing your Google™ account password, you're "tampering" with the lock right before you enter the door – which is suspicious.

And so at that point, Google™ initiates a 24-hour hold on sign-ins to that "door".

When 24 hours have passed, log in with your new password and the Google account that you previously had in your phone.

Let us know how it goes!

r3z4x

thanks

after 24hrs i could logg into my account

Jonas

Thanks for getting back to us and I'm happy to hear you were able to log in again!

I hope that everything works like it should with your phone now!

Ramitha123

after 24 hours can I use a new email adress?

Jonas

Hi @Ramitha123,

You will need to use the same Google account that was added in the device before the factory reset / software repaired.

If you can't remember the Google account, try following the instructions on the link below and see if you are able to get a hold of your Google credentials.

https://support.google.com/accounts/troubleshooter/2402620

If you are unable to recover your account, your device will need to be sent to an authorized service centre so the protection can be removed. Your Local support team will assist you further with this, so get in contact with them!

I hope that helps!