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r3z4x

hi

i repaired my z5 dual via xperia companion, acttualy it worked like factory reset, now after reset, the phone says enter your google account which registered in ths phone before. i forgot the password,so i reset the pass, with new password, after enter the user and pass of google, it says please enter the google account of the owner, but i enter the correct google account.

what should i do?

Jonas

Hi @Ramitha123, sorry for the late reply. I have been out of office.

Were you able to resolve this?

juror1

waited 24 hours - does not WORK!!

Jonas

Hi @juror1, welcome to our forum!

I'm sorry to hear about this.

Do you see any error messages when you are trying to verify with your Google account? Make sure that you are using the correct Google account (the one that was previously added in the device before the reset) in case you have more than one of them.

Let me know what occurs when you are trying to verify and I'll do my best to assist you!

juror1

of course its correct, google account page

tells me they see a sign in that works

except phone shows error message again and again

Jonas

Hi again and thank you for this information!

If you have recently changed the password on your Google account, the account will be locked out for 24 hours, but since you have waited longer than 24 hours, I would recommend that you get in touch with your Local support team and they will assist you further.