Sony Headphones WH-H900N keep skipping when I listen to anything

[Stephanie67]

This is our second pair as we each need a set. One works well with my Iphone. The second continues to skip and start/stop with my husbands I phone. We have been dealing with Apple Advisers for 3 weeks now and the engineers have so far failed to find a solution. Any ideas?

[Anonymous]

Hi there,

Have you tried a factory reset?

Best wishes,

M

[Stephanie67]

Thanks. Have had a factory reset of my husband's Iphone  but did not solve the issue. The headsets work fine without skipping on my Iphone. What reset did you mean? Can Sony headsets reset?

[Stephanie67]

The headphones work  fine on my Iphone. Apple have down a factory reset on my husbands I phone but it made no difference and the problem persists. Did you mean factory reset on the phone or the headphones- as I said. No problem with either set of headphones on my Iphone.

[Win_88]

Hi Stephanie67

If both headphones work fine with one phone, then the problem is most definitely with the other. Contacting Apple about this was the right thing to do.

Win_88