Apps missing or not working

[Vince960]

Hi,

I've a Sony TV (Bravia KD-55X8505B ; fw PKG3.004EUA) since 2 years and I'm very happy about this product. However, since 2 weeks, apps are not working (not able to laucnh it) and if I try to install a new one, the list of apps is empty.

What I did until today:

- Update the TV fw but seems I have the latest one

- Check internet connection (using wifi) and all is good (recheck wifi password and IP and test the connection through network settings)

- Check the internet/wifi router details and just to make sure I put the IP address of the TV on the DMZ

Still not working... Any advise?

Thanks,

V.

[swainm]

Does anyone from Sony monitor this forum???

[Jonquilla]

Do you have a direct link to Watchdog? - would save the clambering through various screens!

[swainm]

I just typed Watchdog contact into my search bar and got the page 1st time.  I used the 'Send your Story' section.

[Aly478]

I’m having exactly the same problem. Been like this for a couple of days. How do I resolve this? Is it due to a software update?

[Banksie71]

I bought mine in John Lewis, called them, they advised there is a bug in the Sony software update from a few days ago and they and Sony have been receiving hundreds of calls. Anticipating a software update to fix bug within 2-4 days. If no luck within 4 days, JL have given direct line to Sony 0207 365 2810

[Jonquilla]

Thanks. I’ll add my tuppence worth!

[swainm]

Did you see the post from Banksie71? Apparently Sony are receiving lots of calls about this - there was a big in their latest update and they are working on a fix within 2-4 days?!

Fingers crossed 🤞

[swainm]

Thank you for passing this on - hopefully it will get sorted out this week then.

Keeping my fingers crossed 🤞

[edgar_wallace_presents]

My thanks to Banksie71 for posting up the info about the Sony software update with bug for added value 😞

I've been tearing my hair out since late on Friday evening trying to fix the unfixable!

[M0j0666]

 Cheers! Well done John Lewis for letting their customers know. But Sony could have just put something on there web site to stop all the head scratching! Shabby Sony, shabby!