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walkman issue

SOLVED
the_breed
Visitor

walkman issue

strange problem with the walkman app, whenever I play a song and open my album, it either crashes or skips the song.

build no. 15.1.C.1.17

model no. c1904
1 ACCEPTED SOLUTION

Accepted Solutions
Alexander1
Champion

Try to clear data for Walkman player under settings > apps > all > Walkman > clear data. Restart phone and try again. 

If you still experience problem I suggest that you free as much RAM memory you can in the phone, swipe recent used apps to the side, don't use live wallpaper and remove some widgets from the home screen. Try again. 

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4 REPLIES 4
gwhispererz
Champion

Hi, have you tried repairing phone software with PC Companion or Update Service?

http://www.sonymobile.com/gb/tools/pc-companion/

http://www.sonymobile.com/gb/tools/update-service/

Be aware that this process will erase phone data completely, backup if necessary.

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Alexander1
Champion

Try to clear data for Walkman player under settings > apps > all > Walkman > clear data. Restart phone and try again. 

If you still experience problem I suggest that you free as much RAM memory you can in the phone, swipe recent used apps to the side, don't use live wallpaper and remove some widgets from the home screen. Try again. 

the_breed
Visitor

cleared some ram and it's working glitch free thanx Alexander for the tip.
And by the way i am considering to repair the phone via pc companion thanx gwhispererz for the Info.
gwhispererz
Champion

Welcome! Have fun with repairing phone software. :smileysmileywink:

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.