KD65A8 no signal from Sky Q

[Islandstoney]

Hi, my sky Q is connected to the TV by HDMI. Works fine if TV is switched on first (and independently from the SKYQ box).

However if i switch on the SKYQ first, which inturn then activates the TV... the TV states no signal from the HDMI input source (Black screen). If I switch off the tv and switch it straight back on.... all then works fine. Very frustrating...seems to be a new issue as was ok before and also fine on my other (Samsung) TVs. Rang support but unfortunately wasn’t much help. Any help appreciated!! Thanks.

[IamNic]

Hello @Islandstoney,

did you try another cable and check wether the connectors are plugged in correctly.

- Nic

[Islandstoney]

Hi ...Yes... also switched hdmi ports.

[Joe_Dohn]

Have you tried clearing the cached data (Device Preferences - Storage - Internal Shared Storage - Cached data) and restarting the TV by holding the power button?

[Islandstoney]

Hi yes. I have tried that...  There was also plenty of available storage too (i.e two thirds empty) so I do not think this is related to a storage space issue.

Thanks

[Win_88]

Hi @Islandstoney

Try disabling Bravia Sync on the TV and Control for HDMI on the SkyQ, unplug both from the wall for a while, then proceed to re-enabling both features again starting with the box.

The issue could be a HDMI handshake problem, this may be a possible fix.