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chucklzsmiley

Well i recieved my z2 yesterday and immediately and possibly stupidly wanted to test the waterproof aspect of it, i dunked it in a bowl of cold water for no more than 30 seconds however i more have moisture in my camera lens. I've let it try and dry out even left it in rice all last night with the flaps open and the moisture is still there, thing is the flaps were sealed properly so i have no idea why this has happened. Just hoping i haven't knacked the phone on the first day if having it, any ideas on how to fix it? Thanks

SlippyJones

Ive had exactly the same problem. Moved from a different brand also for the first time in like 8 years, I love a lot of Sony products but this is disappointing. Does anyone have a certified resolution for this?

Aderz2003

it seems like the only option is to report the fault and send the phone to be fixed, or replaced, which i will be doing tommrow morning.

not sure if i'm happy with this outcome, only because i dont hold much hope for the new phone not having the same problem. I have heard rumors a Z3 may be on the way soon. could this be its because of problems with the current Z2?.

either way i cant say i would still be interested by the time its released.

HussainQuadri

@Aderz2003 wrote:
it seems like the only option is to report the fault and send the phone to be fixed, or replaced, which i will be doing tommrow morning.
not sure if i'm happy with this outcome, only because i dont hold much hope for the new phone not having the same problem. I have heard rumors a Z3 may be on the way soon. could this be its because of problems with the current Z2?.
either way i cant say i would still be interested by the time its released.

Z3 released as Sony's 6 month flagship. They started introducing a new high end device every six months since the Xperia Z

PoeGarcia

Hi,

I had the same problem with my Z2 last week. The moisture appeared after taking the Z2 from cold springs to a nearby grill area to take a picture. Searched the entire net for a solution but all will say to bring your device to your nearest Sony Care Center. Here in the Philippines, they will have to take your phone in for evaluation and assessment and they told me it would take 45 days for the phone to be replaced or fixed. I didnt want that, so i searched for other solutions. I came upon one in google that saids try to record a 4K video and open all the flaps the phone will gets hot and after the recording stops, just let the phone cool down all by itself. Tried this, didnt work on my first try. but on my second, the mositure turned into liquid and then after a few hours, it was gone. I cant believe it, but it was really gone. For those who has the same problem with the lens and led flash try this, it woould only take one night or a whole day. there's no harm in trying. Hope it works for you!

Regards!

dandy63

@PoeGarcia wrote:
Hi,
I had the same problem with my Z2 last week. The moisture appeared after taking the Z2 from cold springs to a nearby grill area to take a picture. Searched the entire net for a solution but all will say to bring your device to your nearest Sony Care Center. Here in the Philippines, they will have to take your phone in for evaluation and assessment and they told me it would take 45 days for the phone to be replaced or fixed. I didnt want that, so i searched for other solutions. I came upon one in google that saids try to record a 4K video and open all the flaps the phone will gets hot and after the recording stops, just let the phone cool down all by itself. Tried this, didnt work on my first try. but on my second, the mositure turned into liquid and then after a few hours, it was gone. I cant believe it, but it was really gone. For those who has the same problem with the lens and led flash try this, it woould only take one night or a whole day. there's no harm in trying. Hope it works for you!
Regards!

That is a very clever idea.....have often wondered if the condensation that builds on the inside lenses is caused by quick changes in the temp of the phone.....

But this tip is great....not a permanent solution but well done for finding it

Dayz

Thanks it work

integra1

Thank for the suggestion, it worked a bit for now but not totally.. that's very annoying tough,I'm going where i bought the phone to see the time to have it fixed