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Sony_Z1

Hi everyone,

I have Z1 for one year, and it was really nice time, recently i upgrade to Lolipop 5.0.2, but then the mic stop working good.

If i make or recieve a normal call, the other side can not hear me well, the vocie is bad and sometime its gone totally.

But if i try to recode a voice or movie or even make an internet call using Watts App or Facebook massenger, the mic is okay and fine.

Only in regular call it stop working good.

Any help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

mhnashikkar

Hello friends,
I have changed the network mode to "WCDMA (PREFERRED)/GSM" from"GSM" mode since today morning. Till now no has indicated the "voice breaking" problem. In fact, when I asked, they have confirmed that the voice is fine and they can hear me uninterrupted.

Uliwooly

Great to hear that

parjanya

Hi @mhnashikkar.. I am facing similar issue for the last four days.people on the other end of the li.e are complaining that my voice is breaking but I am able to hear them clearly.I am not sure what the problem Is.For my pho e the setting was already set to WCDMA (PREFERRED) /GSM. Please tell me if u can arrive at a solution

mhnashikkar

Dear Parjanya,
I have, yesterday, "repaired" my phone through PC Companion as suggested by some of our friends on the firum. Let me use the phone today. I will inform you my findings in a couple of days.

Phy

Boot on safe mode and see if you experience the same thing.

How to boot on safe mode.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Phy

Also, you can try to reinstall Lollipop with Sony PC Companion

Sony PC Companion.

http://support.sonymobile.com/us/tools/pc-companion/

Sony_Z1

Thanks for replying, but before reinstalling Lolipop again, I woundered if the PC companion can backup everything in my mobile including all What's App chatting, massaging, and all samll things, i want my mobile to return exactly the same, after restoring the files, if not, i would be a very hard time for me

if you did it before, can you please share your experiance?

Phy

No, it will delete everything. You should backup your phone with the Backup & Restore app.

SophiaW

Hi Sony_Z1, welcome to the community!

Exactly what contents will be backed up may differ depending on phone model. You can view detailed information about this as you follow the steps in the Backup & Restore wizard. PC Companion does not back up apps/games, to restore them back on the phone just log into Play Store with the same acount you used to previously download your apps > tap the three lines in the top left hand corner > tap My apps > from there you should be able to tap Install on the apps you wish to have back on your handset.