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Owellyn

So when I'm both making and recieving calls the person on the other end can't hear me. I can hear them fine but they can hear nothing at all from my end. The first few times this happened it could almost be circumvented by pressing the handsfree option then turning that off again. Now whenever I try to make a call or recieve they can't hear me at all. It's on a Sony Z3 running android version 5.1.1 Any help would be fantastic as it's an otherwise fantastic phone!

xavinux

Hi @Owellyn

Please, boot your device into safe mode as explained here. If the issue is not present in Safe Mode, that indicates a third party app is causing the issue. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep. Sometimes this problem is caused by google now "OK Google detection from any screen" so you can try turn it off. I´m at disposal for any question.

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xavinux

Hi @Owellyn

Please, boot your device into safe mode as explained here. If the issue is not present in Safe Mode, that indicates a third party app is causing the issue. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep. Sometimes this problem is caused by google now "OK Google detection from any screen" so you can try turn it off. I´m at disposal for any question.