Fingerprintsensor fault

[Andre_w]

Hello,

I have an Xperia Z5c.

I'm looking for a solution about the  fingerprintsensor.

Since i updated my Z5c the menu from the fingerprintsensor is gone.Befor the sensor worked well.

I can't select in the menu's no option to learn my finger to the phone.

Has somebody the same problem or the solution.

i done already a softwarerepair but stays the same.

The version is Android 6.0 .versie  32.1A.1.185

All help is welcome. Thanks in advance

[Uliwooly]

@Andre_w

What do you see under > settings > security

[Andre_w]

I don'tg see the options for adding my Finger to THE fingerprintsensor. Before THE update i could choose Thijs option in THE menu settings.

[Uliwooly]

@Andre_w

Settings > Security > Fingerprint Manager > Add fingerprint

[Lord_viridis]

Exactly where it was before too.

[NARFER]

Same here, fingerprint manager is just not there. It doesn't appear in the service or anywhere else, simply gone.

[Uliwooly]

@NARFER @Andre_w

Take a screenshot of this screen:

Settings > Security

and post it here.

[Uliwooly]

@Andre_w @NARFER

Do you have the US version of this phone? 

Did you updated the phone using flashtool or Xperifirm?

[NARFER]

Nope, bought in Germany and updated came OTA. No unlocked bootloader and/or rooted. Red tint is from the cf.lumen app.

[EmileEnslin]

I have the same problem.  Got mine in South Africa.

The Sony South Africa still advertises the phone on there site with the fingerprint scaner.