M4 Aqua Flashlight not working

[GPProd]

Hello,

My M4 Aqua's flashlight doesn't working. I tried also in safe mode and tried to repair with pc companion too. When i tap on flashlight icon and i would acces to camera, it shows an error of camera. Have you any suggestions?

[jöttment]

Greetings,

My M4's flashlight is not working, I bought the phone from Vodafone Hungary 3 days ago. On the first day, I used it once, but now is dead, even in safe mode. Any suggestions? Oh, and it doesn't work with third party app either.

[Nabeel]

Hi

It looks like a hardware defect.

I will give you steps by which you could repair your phone's software to see if it fixes the issue, otherwise you will have to return the handset ( as soon as possible).

Update / Repair your phone via PC Companion

Download PC Companion and install it. Do not connect your phone until you're asked to do so.

Launch PC Companion > Start Support zone > Start Phone/ Tablet Software update > select Repair my Phone / Tablet > Follow the on-screen instructions it shows.

[_alexdon_]

Can you check if the same occurs with a 3rd party app from google play?

What error do you get in the camera?

[Uliwooly]

@GPProd

Settings > apps > all > camera > clear data > restart the phone > boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[GPProd]

Alexdon: with 3rd party app the flashlight doesn't working too, the error is: Error, camera not available.

[GPProd]

When i disable flashlight with flashlight icon (which doesnt working), i can access to the camera, but when i enable the flashlight i cant access

[GPProd]

Uliwooly: i will try it, but i don't think that will work. Thanks

[_alexdon_]

Has safe mode made any difference? Do you have OK google enabled?

[GPProd]

No the safe mode not made any difference, and for "OK Google" i don't know i don't use it. Thank you anyway.