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milasidoremi

Hi, my phone is Sony M4 Aqua E2353. As it is written that the phone is waterproof, I used to wash it almost once a week and it was ok (just under the tap water). Today I tried to take some underwater pictures. It was ok at the beggining, then I left it wet and just put it inside my bag but minutes after that I found it vibrated for several times and turned off. I couldn't turn it on, after several minutes it was just turned on only on 'Sony' and could not boot. I tried to put it under the sun and turned it on, can boot, but only for several minutes until it vibrated three times and turned itself off. I don't know what should I do and can't find any answers for it since the SONY M4 AQUA is WATERPROOF. I am trying to dry it using hairdryer and put silica gel on it. Pleasee helpp....

Thankyou

Uliwooly

@milasidoremi

I'm sorry to hear that but a hair dryer its a terrible idea.

Chlorinated water, sea/salt water will corrode the seals, with that said, contact your Local support and request a vacuum test, this will show who is at fault, if its a manufacturing issue or perhaps you didn't firmly closed the covers or there's damage to the phone like a cracked screen, etc.

milasidoremi

Thanks. Well, maybe that's about the chlorinated water. No cracked screen, since it is unibody phone, I couldn't close the cover improperly..Why does hairdryer is bad idea? Sadly, I am on vacation abroad, do you have any other idea what to do? Can put it again under the sun?

Uliwooly

@milasidoremi

You'll be surprised that you can manage to not firmly close the flaps. Hair dryer will evaporate the water > steam > will spread inside the phone > pluse the heat will damage the phone. Same as expossing the phone to the sun/heat. the best thing to do is a bowl with rice > open all the covers > remove the SD and SIM cards > leave it for 24hrs to 48hrs

Do NOT attempt to turn it on nor charge it.

milasidoremi

Oops, my bad..

I'm putting it inside a plastic bag with rice and silica gel inside, and how to 'open all the covers'? because it is a unibody phone..

Uliwooly

@milasidoremi

Just open the SIM and SD cards covers and remove the cards > leave the ports open/flaps open

http://support.sonymobile.com/global-en/xperiam4aqua/userguide/Assembly/

milasidoremi

Ok, thanks a lot. Hope it will get fixed soon.. will inform you if it can be turned on

Uliwooly

@milasidoremi

keep us updated.

milasidoremi

Hi uliwooly, thanks for your advice. My phone got better this morning, I used it for almost a day. But then I found something weird on its screen, like blur thing on its sides, so I put it inside the plastic bag with rice and silica gel once more. Hope it will totally normal later