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Keyboard issue

Elenakiko
Visitor

Keyboard issue

It's been two days now that I cannot really use my phone to write anything properly since the keyboard decided to act on its own. Two spaces instead of one, full stop and space instead of space, replacing words even if I disabled any spelling and replacing features. I've got work to do on my phone, I cannot spend hours on writing a three lines message. Please help!

6 REPLIES 6
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Uliwooly
Expert

@Elenakiko

Does your phone has a protective case, film and/or glass?

Elenakiko
Visitor

it has protective case, the silicone type on the back and the sides but no protection film on the screen.

profile.country.GB.title
Uliwooly
Expert

@Elenakiko

Settings > about phone > diagnostics > test > test the touchscreen.

Elenakiko
Visitor

there is no diagnostics option in my about phone section

profile.country.GB.title
Uliwooly
Expert

@Elenakiko

In that case, you could download a third party touchscreen test/digitizer testing app

profile.country.GB.title
Uliwooly
Expert

@Elenakiko

I forgot that you can dial

*#*#7378423#*#*

Service test > touch