USB Connection mode

[Steve48]

Does anyone know how to changethe usb connection mode? Itis currently PTP and need it to be MTP. I can see no option under the connectivity settings.

[_alexdon_]

Just for the record,have you tried to enable USB debugging mode?

[Steve48]

Yes I have tried with this on and off.

The setting page is there somewhere - just doesn't seem to be anyway of activating it. I saw it the other day when running Helium backup - it wanted to switch to PTP mode. Having done that, I can't get it back, which means I can't use PCC either. Trying to avoid haveing to factory reset!

[_alexdon_]

Have you checked in safe mode?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Steve48]

yep -tried that as well. seem to have tried most things

[Steve48 · Accepted solution]

Well, spend half an hour with Sony support who eventually told me that the option should exist under USB Connectivity when NOT connected to a PC and as it wasn't the only solution was a factory reset.

I have now just done this and hey ho - the tablet is now back in MTP mode  - so now just have to set everything back up again  However, for the record, the option is STILL NOT PRESENT so I believe this must be a bug in the 5.02 release.

Also, having done the factory reset, some of the pre-installed apps are not preset, specifically the Word/Excel etc. Any idea how to get them back or do i just need to download these from Play store?

[_alexdon_]

Sorry about the situation. Are you talking about office suite? It can be found on google play.

[CoJaW]

Following on from -

/t5/Xperia-8482-Z4-Tablet/External-usb-storage/m-p/1009831#U1009831

I'm beginning to think that USB support on the Z4 tablet is a bit of a dog's dinner!

[Jan544544]

Deactivate My Xperia 

Restart the Device