I have some ongoing issues with technical support..............

[ErikJon]

Hello, I have had some ongoing issues with technical support refusing to allow me to send in my unit while under warranty.  They claim that I have to call in to arrange for my unit to be sent in.  Please note:  I am deaf and asked that someone on chat make those arrangements - they refused to make repair arrangements repeatedly, nor would they let me talk to a manager their at Sony Support.

So now I want a manager in technical support to email me back ASAP as my unit needs replaced. Please email me and I will explain in full detail, thanks.

[Lord_viridis · Accepted solution]

Go here.
https://mysupport.sonymobile.com
Log in and find your device.
Report the fault using the options for your device.
At the end it will allow you to book a repair.