WH-1000XM5 randomly disconnecting

[jatimon]

My headphones keep disconnecting from my Macbook Pro and iPhone randomly for a few seconds, before they then reconnect. I googled and many others have had this issue too with previous models. Is there a fix? 

I also have a second issue. If I enable simultaneous connection with two devices, the audio on Google Meet meetings won't work: I can't hear the other person but if I disconnect my headphones and use Macbook speaker and microphone, the problem goes away. 

And now I have a 3rd problem. I had my headphones connected to my Macbook and iPhone, and I tried to listed on Spotify on my laptop. I couldn't hear a peep before I disconnected my iPhone's bluetooth. 

Not happy. 

[MaggieGreene]

Hi @jatimon When connected to a Bluetooth device, make sure that you're close enough to the headset to avoid losing connection. However, you can try these steps: 

1. Make sure that the headset is updated: https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/softw...

2. Reset the headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html 

3. Initialize the headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html