Wh-1000xm3 noise cancelling not what I expected

[Jimlibob]

Personally I think the NC on the Wh-1000xm3 I recently purchased is poor, I am currently on train can here the noise of the train, people chatting and the announcements. Not what I would expect that for nearly £300

[IamNic]

Hello @Jimlibob,

you probably have "Adaptive Noise Cancellation" switched on.

Deactivate it and drag the slider to the far left.

- Nic

[Jimlibob]

Hello 

Checked that and have pressed and held the NC button to optimise. 

[IamNic]

Hello @Jimlibob,

that is not what I meant - install the "headphones connect app" on your phone and check what settings are applied to your headphones.

If I recall correctly, the default settings have "Adaptive Noise Cancellation" enabled.

- Nic

[Jimlibob]

Ah OK not using them at the moment but will double check fingers crossed I feel like a fool for starting this thread 

[IamNic]

Hi @Jimlibob,

kindly update the thread once you installed the app and modified the settings.

- Nic

[Jimlibob]

App is downloaded by Headphones currently not on my person

[IamNic]

Hello @Jimlibob,

no problem, take your time

- Nic

[Jimlibob]

Slider far left and adaptive sound control off. Noise cancelling nonexistent

[IamNic]

Hello @Jimlibob,

have you reset/initialized the headphones?

Do you wear glasses?

- Nic