Static/white noise sound when listening to music on WF-1000XM3

[Deepesh101]

Hi all,

I hope someone can help. I bought a pair of WF-1000XM3 yesterday and immediately noticed that there's a faint static noise when listening to music. It fades in and out and it quite intrusive. I thought it was a fault so I returned them and got a new pair however the new pair has the same issue. Doesn't matter what type of music I listen to, whether I listen from an iPhone or MacBook pro. The same sound. Its the same whether I listen indoors or outdoors.

I should mention that I've tried factory resetting it and unpairing and re-pairing it. No change. The customer support person told me the issue was within specification but I can't imagine this could be the case.

It sounds like this but fading in and out: https://youtu.be/1KaOrSuWZeM

Any help would be appreciated. I moved away from Airpod Pros but sadly might have to go back to them 😞

[Anonymous]

Hi there,

It might be best to return it for a new unit.

Let us know how you get on.

Best wishes,

M