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Sony WF-1000XM3 - Keeps disconnecting and Microphone very poor quality.

Sony WF-1000XM3 - Keeps disconnecting and Microphone very poor quality.

Hi, 

I have always been a fan of Sony products but I have to say my recent purchase has been an awful experience!!

I have just purchased the Sony WF-1000XM3 and this products is simply awful in every way and not fit for purpose! 

They connect easily enough but keeping them connected is a different story! Constantly disconnect and have to reconnect, the microphone on calls is unusable as people cannot hear me!

All I get is "Can you update the software?" which I have done and no improvement at all. 

The product customer service has been nothing short of awful and this is the last product of Sony that I will purchase! 

I would love to hear of any similar stories on this product. 

Cheers,

Matt.

1 REPLY 1
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DarranA
Moderator

HI Mashman,

 

Really sorry to hear you are having issues with your Sony WF-1000XM3. Please head to support here for further assistance.

 

I hope this ends up sorting out your issues.

 

Kind regards,

 

Darran