opening up software

[stevewwwwwwwww]

i'm trying to install the software for my nw-a300 on a new laptop, but when i try to open the programme, i get the message 'limited user accounts are not supported' and won't open

[Thalamus.]

Hi Stevewwwwwwwww,

Welcome to Questions and Answers..

Are you logged onto your laptop using a limited user account.?

If so have you tried logging on using an administrator account to install the software on your laptop.?

[stevewwwwwwwww]

thanks for the reply. i am the only user of this computer so i've never considered it. what do i need to do as i'm not that computer literate?

[Thalamus.]

Hi,

try right-clicking on the walkman instalation/set-up .exe file and select Run as administrator

[stevewwwwwwwww]

hi

when i try that i get a message referring to 'missing NTMSAPI.dll file'. i'm none the wiser!

[Thalamus.]

Hi  stevewwwwwwwww,

what is the name of the software you are trying to install.?

What operating system is installed on your new laptop.?

[Convergence]

Hi

The ntmsapi.dll file is associated with the Removable Storage Public Interfaces ( RSPI) in the Windows XP system.

I suspect you are using Connect Player or Sonic Stage for the NW-A3000, i would recommend looking at the http://forums.sonyinsider.com/ forum as Sony no longer support either package for Windows Vista or 7, they have some good work arounds