Share your experience!
I have been trying to resolve a hardware problem with Vaio-Link since last wednesday - 8 days ago. I have managed to get only 1 response on e-support, and my email to support@vaio-link has been ignored. I have purchased an extended warranty but I am just not getting the service I should expect - what's going on??? I'm getting very annoyed, I bought a premium brand hoping for premium reliability and service, I get neither! (I have been without the notebook for 60 days during my period of ownership due to 3 protracted repairs, and failed repairs requiring re-sending). I love the machine when it works but I am getting that "never again" feeling...Samsung anyone?
hi alfablue,just to let you know you are not alone in thinking sony e-support drags its feet when responding to questions.i can only put it down to sony products requiring lots of post sale attention and maybe sony dont have enough staff to deal with the myriad of problems.it does worry me as i thought i was buying into reliability and quality.sony should realise customer satisfaction is paramount.
hi it is a bad time of the year for sony at the moment with xbox 360 trying to get money out of sony saying they have copyed them by making the playstation 3
sony is trying to help people as i was talking to an e-support member over my sisters new laptop and he was saying they have verry few staff om e-support at the moment but are trying to keep people happy
I have been trying to resolve a hardware problem with Vaio-Link since last wednesday - 8 days ago. I have managed to get only 1 response on e-support, and my email to support@vaio-link has been ignored. I have purchased an extended warranty but I am just not getting the service I should expect - what's going on??? I'm getting very annoyed, I bought a premium brand hoping for premium reliability and service, I get neither! (I have been without the notebook for 60 days during my period of ownership due to 3 protracted repairs, and failed repairs requiring re-sending). I love the machine when it works but I am getting that "never again" feeling...Samsung anyone?
Many thanks Thalamus!!! :smileygrin:
sony is trying to help people as i was talking to an e-support member over my sisters new laptop and he was saying they have verry few staff om e-support at the moment but are trying to keep people happy
Many thanks Thalamus!!! :smileygrin:
my Case number is 2619769
No response yet