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sencore

Hi, does anyone know why this error occurs and how to avoid/get round it?
TIA

Blencogo

Hi,

Have you reformatted and installed another Operating System?

Have you deleted some files?

What Utility are you trying to install?

Thalamus.

Hi, does anyone know why this error occurs and how to avoid/get round it?
TIA

Hi ma6378,

have you reset the BIOS to setup defaults.?

Restart your Vaio and Press F2 when you see the Vaio logo.

wait for the BIOS to load

then press F9 Setup Defaults

ensure yes is highlighted and press enter to confirm

then press F10 Save and Exit, ensure yes is highlighted and press enter to confirm.

The Recovery utility should hopefully now load.

Edit: Could you tell what model you have and what model is listed in the BIOS please..

sencore

Hi and thank you both for the resopnse. Would you mind to have a look at this http://club.vaio.sony.co.uk/clubvaio/gb/en/forum/viewthread?thread=56971
and let me know what to do about it?
Thanks again
Best Regards

Thalamus.

Hi and thank you to both for the resopnse. Would you mind to have a look at this http://club.vaio.sony.co.uk/clubvaio/gb/en/forum/viewthread?thread=56971 
and let me know what to do about it?
Thanks again
Best Regards

Did anything in my reply to your PM help.?

Could you tell what model you have and what model is listed in the BIOS and also if the serial numbers on your Vaio match the ones in the BIOS please.?

sencore

Sorry about your pm Thalamus, but cannot find how to read them.
Model is the same in the bios, serial not quite sure I have to double check.
Thanks

Edit: Checked the bios serial is the same, laptop model is VGN-FZ21Z, right bottom of monitor and it match the bios, but underneath the laptop itself on a white label it says the model is : PCG-391m.

sencore

Hi Thalamus, read your pm, I did all the steps listed but did not have a positive result.
Cheers

Thalamus.

Have you download and installed the Original Utilities Package from HERE ..

If not try that then try using the Vaio recovery disc again..

sencore

I have downloded all the utilities from that link, also I have unpacked the Application recovery dvd. Cannot install Windvd and when I try to install, from computer devices, the driver for the cards slot the computer reports that is the wrong one. Thanks

Edit: almost forgot, if I install the battery check the program then put my machine in hybernation mode as it does not recognise my battery as original!!!

Thalamus.

I have downloded all the utilities from that link,

Have you successfully installed all of the original utilities that you downloaded..

If so and you are still having problems running the Vaio recovery then I you can contact Sony Vaio support either by phone or via e-Support, use the following link to find the contact details: Sony Vaio Support