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Gagauza

Hello i bought a sony vaio vgn-fw11s a mounth ago and now i discover that i have a dead pixel on the screen what should i do?! What does the warranty do in this situation?!

Thalamus.

Hi Gagauza,

welcome to Club VAIO..

I can thoroughly understand your disappointment, unfortunately it states in the Sony pixel policy for the FW11S that your Vaio has a screen area of 1600x900 and therefore Sony state the Maximum number of tolerated stuck pixels to be 9

You should contact Vaio Link if:

* You have missing or stuck pixels being clustered in a small area.
* You believe the number of missing or stuck pixels to be higher than 9

To read the Sony Faulty Pixels Policy click on the following link: Sony FW Pixel policy

Did you buy your Vaio locally, if so you could always see if they will allow you to exchange your Vaio for another one..

Gagauza

i tried to talk to local store and they gave me the same answer about the 9 pixel that's life happends 😞 !!
U can close this thread thanks...

Thalamus.

Sorry we couldn't help further..

tommeke46

I had the same problem. I went to my local store and they maid some calls with The sony-center.
I left my Laptop There and they send it to sony-center.
Two weeks later i received a brand new want, without a dead pixel!!!

That's what I would call 'service'!