I recently purchased an AR71M and encountered a problem, which turned out to be unrelated to the laptop. The service I received from e-Support was excellent. Great stuff! 
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Hi tonnelier,
welcome to Club VAIO.. 
It makes a change to read positive feedback, I have forwarded your comments on to Sony support.. 
Hi Thalamus
Credit where credit is due! I am the first to scream and shout and stamp my feet on the floor when I'm not happy, so it's only fair to acknowledge excellent service. And - it's reassuring for the future should anything really go wrong in the future 
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