Inoperative Remote Control Power Button

[GaryBe]

I just received an XR-55A84J and apart from the first start the power button on the controller will not work. Any ideas?

I've taken the batteries out, held the button down then pressed all the others, reinserted the batteries, all to no avail.

Help.

[Joe_Dohn]

Have you tried turning the TV off (using the TV itself) and then trying to power it on using the remote again?

- JD

[GaryBe]

Hi Joe and thanks for taking the time to respond.

When I unplug the TV, wait and then plug back in it starts up on it's own. No button presses used.

I have taken to switching it off using the button on the TV itself, but I would want this sorting for the cash I've laid out for this.

[royabrown2]

@GaryBe 

Get the supplier to swap the remote in the first instance, and if that doesn’t work, to swap the TV.

[GaryBe]

Yep, I thinks that's where I'm at. I can't even get my SKY controller to operate the volume so somethings amiss.

Thanks for the responses.

[Joe_Dohn]

If the Sky remote isn't working either, it might not be the remote itself being the issue, but the receiver or something else.

Have you tried this test on either remote?

- JD

[GaryBe · Accepted solution]

Thanks Joe. Yes I tried that.

I actually found out what the issue was. It's embarrassing but worth mentioning so no-one else falls foul of this.

I have a Sony 5.1 blue ray player. When we assembled the TV we had the feet fitted so the screen wasn't much above the surface. What we didn't realise was that the receiver was in the middle of the bottom frame. I'm sure you know what's coming next...

We had positioned the central 5.1 speaker right in front of the receiver. It didn't obscure the screen so we were happy. Of course we were stumped when the remote stopped working.

Muppets 'r' Us.

We moved the speaker and Hey Presto it works. Sheesh.

[Joe_Dohn]

I'm glad to hear you managed to get it sorted!

Thanks a lot for taking the time to give us an update, it'd be even more helpful if you mark your last post as the solution so others can skip right to it in the future ^^

- JD