Great player issues

[Purpletwiglet]

Video won't load or fails on KD-39XF7003 when watching Great player

[LightFoot]

Hi @Purpletwiglet   Assuming that you mean KD-49XF7003 will need the very latest YouView. Is your software up to date?

https://www.sony.co.uk/electronics/support/lcd-tvs-xf70xx_x70xxf_x73xf-series/kd-49xf7003/software/0...

[Purpletwiglet]

Hi, thanks for the reply. Yes, it  is a KD49XF7003 & yes the software is up to date. Any further suggestions gratefully received 😊

 liz

[SatoruGojo]

@Purpletwiglet, Can you try the factory reset