midnight blue, generic uk model
sent to SBE today after reporting to sony - see below
You have now been connected to an agent.
steve: please take a look at
steve: http://talk.sonyericsson.com/message/84003
steve: and also
steve: http://forum.xda-developers.com/showthread.php?t=1144774
steve: hello
Mark Chapman: Hi , thank you for contacting Sony Ericsson UK Chat Support. My name is David, how can I help you today?
Mark Chapman: Ok
Mark Chapman: How can i help.
steve: why is this happening and what do you intend to do to resolve the issue
steve: as i have the same issue
steve: and sony have not answered in http://talk.sonyericsson.com/message/84003
Mark Chapman: This is not something we had raised, and this is the first time I have heard of the issue.
Mark Chapman: If you would like you can send the phone in and we will take a look at it, repair wise.
steve: ok what is the process of sending it in and how long will this take
Mark Chapman: I can send you an e-mail including repair information. Is that okay?
steve: please
Mark Chapman: Repair can take 5-7 working days from receipt, on average.
steve: how log will this take
steve: and what are sony doing to resove the issue.
steve: i dont want to send it in every other week as the same fault has reoccoured!
Mark Chapman: Like I said this is not a mass issue we have found, if you send in the handset and we see its a manufacturing fault we will repair it free of charge.
steve: i would expect so.
steve: i would like to make it clear that i shallnot be paying for the replacement casing
steve: have you emailed the details to me
steve: is it posted to sony or sbe
Mark Chapman: SBE
Mark Chapman: Ill need your email address.
steve: xxxxxxx@xxx.com
steve: mark
Mark Chapman: I'm just sending that e-mail, one moment.
steve: ok
Mark Chapman: Ok thats it, the email has been sent out.
Mark Chapman: Is there anything else I can help you with?
steve: will post tomorrow and also ask sbe how many of these faults they have seen
steve: are you now looking into the issue as to what all of these customers have the same issue?
Mark Chapman: Sure, we will keep an eye on it, at the moment though we really haven't had any calls on it or chats as far as im aware.
steve: well i shall be posting this chat to make others aware that sony are aware
Mark Chapman: Like i said we will keep an eye on this.
steve: good
