Unable to delete files from Xperia U after ICS update

[ashweej]

Error: File could not be deleted. The device has either stopped responding or has been disconnected.

Tried repairing the phone and tried to follow another article related to Xperia Arc S to resolve, but failed as I do not have Micro SD card at all.

Need your immediate help on this.

[Uliwooly]

you might be missing the drivers

turn off your phone > turn off your firewall and antivirus > press and hold Volume Down > while still holding the button connect the usb cable to your PC > do NOT release the button, wait few minutes while your PC download the drivers

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[ashweej]

Tried to follow the steps above - Error: Failed to download the device drivers as the phone is turned off.

When you turn on the phone, nothing happens.

I kept on holding the Volume down key, I got that message and waited for couple of minutes and nothing happened.

[Uliwooly]

that's odd, does the LED turn green when you follow my steps (above)?

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[ashweej]

Yes, It does and then after few secs it will disappear and the phone starts charging.

Now nothing happens on the PC, no error, no popups

[Uliwooly]

that's really odd try this

create a new admin account on your PC > then install SUS > restart your PC and try again

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[bigf28 · Accepted solution]

Also try to connect your phone to another PC just to see where is the problem.

Alternatively try MyPhoneExplorer - https://play.google.com/store/apps/details?id=com.fjsoft.myphoneexplorer.client&hl=en -------- http://www.fjsoft.at/en/

Or if you use Total Commander on your PC this: http://forum.xda-developers.com/showthread.php?t=1704203  is a very good plugin