Absolutely shocking customer services!

[nickyt663]

Have had on going issues dating back to Nov 2022. I have had a number of replacement Waterproof MP3

This recent issue has been going on 7 weeks already. I supplied every document and email ever received (there are Lots!!!)  and still getting we will call (they dont) and respond in 1 - 2 working days!

come on Sony sort it out please!

[jumpsuit]

Hi @nickyt663 and welcome to the UK Community

I have escalated this for you so someone should be in touch with you in the

next few days (apart from weekends).

Are your contact details correct in your profile?

[nickyt663]

hello yes they are... many thanks

[jumpsuit]

Hi again @nickyt663 

Support have informed me that they will be in touch with you to update you

on your case.

Keep me posted