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Pra123-

I have repcaed my back camera from Sony Service Centre but after 3 days I noticed that the rear camera is not able to auto focus in superior mode and video recording. Please see the sample below but in Manual mode camera is taking picture without blur but the camera is stable and its shaking too much just like a very cheap phone and after new camera the picture quality is very bad.

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While in superior mode or while video recording when i am going too close to the object the camera is focusing properly, please see the sample. In this pic as you can see the camera is focusing on a particular line and other lines are still blur.

Please suggest what should I do and Is it software realted or the camera is not properly inserted because the camera is shaking too much and as of my knowledge my camera never used to shake while doing video recording.

MarlonUk1

I suggest to have your device checked at your local service center again. And before you claim your device have it checked in front of a sony representative so that to make sure that you are satisfied with the repairs https://www.sonymobile.com/global-en/support/contact-us/

Pra123-

I have checked at that time but after 2 days it started

MarlonUk1

I see, all i could recommend is to check if this happens while you are in safe mode or if you perform software repair using xperia companion. If those doesn't work you need to send it back to the repair center

Pra123-

I have already tried safe boot and I am not doing any software repair because i don't have any laptop to do so

yughy

Send it back to the repair centre, and report the problem directly to sony.

I've have done like this for the same problem.

The first time they have changed the back camera and caused new scratches on the lens, but the focusing problem wasn't solved.

So i sent an e-mail to sony and to the repair centre, and i've got the phone repaired in less than a week.

Now it works perfectly

Pra123-

I have submitted my device again but the Service Center is saying the issue with the back panel and they want me to give them money to repair my back panel but my phone is doing micro focusing and After clearing cache it is doing focus. I am not able to undestand the issue, Can you tell me about this

yughy

I'm sorry, but i don't know what's the cause of that. The repair centre told me that the phone is working as it should, but they didn't told me what they have done.

In my case clear the cache and use the safe mode didn't solve the problem.

Pra123-

Hi Guys,

Please look into this video https://youtu.be/1-PXWuytlfA and tell me what is the issue, i am facing it randomly and the picture quality is very very bad, what should I do