Paid a premium for next day delivery - then told (AFTER PAYING) can't deliver before 24th dec (the time the free service would deliver) and i am away.
Phoned customer services and was misled and lied to as i was told order would be cancelled there and then and i would get confirmation email
No confirmation email
Phoned again and told order cannot cancelled only 1 hour after placing order as it has "gone for dispatch"
Told I cannot be refunded cost of next day delivery
Two further emails unanswered after 24 hrs
email confirmation received with delivery details - CONSIGNMENT NUMBER MISSING SO I CANNOT TRACK ORDER.
Further email sent - unanswered
Terrible service, unprofessional and poor.
WILL NEVER USE AGAIN
