Connection probs

[JaneH2017.]

Hi, I have been given a Sony HX400V for Christmas but can’t download photos from it to my iPad or iPhone. I have downloaded PlayMemories and following all the correct steps but it all grinds to a halt with the “ connecting” message on camera and the little timer circle going round and around and around.....Any tips or help would be gratefully received! Thanks in anticipation 

[writerjohn]

I don't like Playmemories at all and would suggest the Apple Lightning to SD card reader, slipping the SD card into the dongle allows Apple's Photos app to find your pictures in a moment.