Sony DCR-HC51E

[domacph60]

 My DCR-HC51E shows the bottom 1/2cm of the LED screen at the top. Looking through the viewfinder its fine.

When I recorded, the playback again shows the bottom part of the screen at the top.

Anyone able to help?

Thanks for reading my problem.

[Anonymous]

Hi there,

We are looking into this, and will get back to you as soon as possible.

Best wishes,

M

[Drewde]

Hi,

Is this still happening? Are you able to send a photo of what it looks like?

Thanks,

Drew

[domacph60]

Hi Drew, Yes it is still happening.

I disconnected the battery for a day, but the result was the same.

LED screen shows the bottom 1/2cm of the image at the top of the screen.

If I play the tape through the camcorder to a TV screen. the image is fine.Cu of LED screenNo tape - camera on

[Drewde]

Thanks for getting back to me. Can you please get in touch with the Sony support team. They'll be able to investigate further: http://bit.ly/2mpk3fQ

Let me know how you get on

[domacph60]

Yes Drew,

Got in touch over the phone and took me through:

   Battery disconnect for 30 seconds, then

  Factory reset.

Still the same, bottom part of screen at the top.

I tried another Factory reset later myself, with the same result - no change to the problem.