Help Please with hdr-cx240e video transfer to laptop

[UserNameNotAvailable]

Hi, complete technophobe here so apologies for limited understanding!

Have been unable to transfer video from Handy Cam HDR-CX240E to the laptop via PlayMemories Home.  Followed an online guide that took me through checking the settings on the camcorder - seemed fine - and then through reinstalling PlayMemories Home - followed instructions and seemed okay.

When trying to import files still getting a message asking me to turn on the camera.  Camera is on and plugged in - bought a new cable in case that was the problem.  Still getting the same message saying to turn on the camera - again, it's on and plugged in.

Any ideas as to whether I'm doing something wrong or if there are other things I can try doing to sort the problem out?  Many thanks  

[Sean_Mc]

Hi there,

Please see more details on how to transfer video from a Digital8 or MiniDV camcorder to a computer running a Windows operating system here. 

Hope this helps.

Best wishes,

Sean Mc

[IamNic · Accepted solution]

Hey @Sean_Mc,

the HDR-CX240E is a digital camcorder which uses SD-cards as medium, so your tip is unfortunately not helpful.

Hello @UserNameNotAvailable,

What does your camcorders screen show you as soon as you plug the camcorder into your computer?

Did you connect the camcorder via the USB-cable hidden inside the hand strap?

You can easily pull it out of there and connect it to your computer.

- Nic

[UserNameNotAvailable]

Hello Sean and Nic, thank you both for your responses and information.

I am very embarassed at how thick I am!  I had not plugged the hidden cable into the laptop; I thought that was just for charging it up I had another cable which I thought was what I was supposed to use but that turned out to be the one that you connect to the telly   So I bought a mulit purpose one thinking I might have chucked out the one I needed when we moved house a little while ago.  And now I discover that the one I was supposed to be using was there all the time   Lol, what a wally.  Anyway, yes, I have now plugged the right cable in and everything is working perfectly.  I'm very glad the forum is anonymous so that no-one knows how daft I am   Lol, thank you both again and hopefully I won't be this daft again in future

[IamNic]

Hello @UserNameNotAvailable,

no worries, sometimes one is stuck or can't see what is obvious to others - there is no shame in that. 

- Nic