WF-1000XM5 Case-Earbuds charging issue

[Billou56]

3 weeks ago going for an evening  walk with my WF-1000XM5 charged all the day , finding this :

this morning trying to go for a walk with the airbuds fully charged last night and the case at 70% :  unable to start being back home buds and case at 0%

[Piscie]

Hello @Billou56, how long did it last before it ran out of charge? As per the help guide, these are the available operating time.

[Billou56]

First time it was charging for hours before picking (screenshot). second time it was charging all night and was empty in the morning

[Billou56]

just a few minutes ago, device in charge from hours 

 

[TheMaze]

Hi, I'd recommend that you use a different cable or charger. Also, you can try initializing the headset to factory defaults: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

[Billou56]

Another day, another challenge... 

this evening just tried to pickup my earbuds for a walk , unable to start, case empty. buds empty

both were full last evening so auto discharge

[TheMaze]

If you've tried all the steps already, I'd advise you to contact Sony support to provide you with the proper assistance.