SONY KD-55AG9 4K Ultra HD OLED SMART TV, ANDROID TV, 55.0

[Naydenov82]

I am totally disappointed with this brand.

I bought it on November 21 , 2020  SONY KD-55AG9 .  On January 6, 2021, horizontal lines appeared on the entire screen of the TV.  The TV broke down in the second month. And this is a TV from Sony master series. But this is not the biggest problem. After I took it to the authorized repair shop, I was told that I had to wait a month for it to be repaired. They did not want to replace it with a new one. What a rotten policy you have. I gave $ 2,600 to watch a refurbished TV.  You will fix it to work until the end of the warranty and then I have to throw it away.  Who will compensate me for the lack of TV for a whole month? 

I wouldn't buy anything more from SONY.

[Pascale_F]

Hi Naydenov82, 

You mention paying in dollars - in which country did you buy your KD-55AG9? 

Cheers,

Pascale

[Naydenov82]

Bulgaria. The price is BGN 4,000 (about $ 2,600)  . I wrote it in dollars, because not everyone knows how much BGN 4,000 is.

https://www.technopolis.bg/bg/Televizori/Televizor-SONY-KD-55AG9-4K-Ultra-HD-OLED/p/13731

[Pascale_F]

Hi Naydenov82, 

It's best to contact Sony Support in Bulgaria about this. 

Cheers,

Pascale

[Naydenov82]

I tried to contact them several times, but the system does not work. Even that doesn't work.