@sherrybaby57
Retune the set and try again. When setting up, be sure to choose the Sony and YouView T&Cs individually, not the blanket choice.
Are you in Scotland?
Try a different postcode - firstly one near to yours and if that doesn’t work, one a long way away.
If still no go, a Factory Reset may be needed.
We need to know the model of the TV, though, to be sure this advice is applicable to your set.
My favourite bedtime reading is a Sony product manual…
