Software Update not compatible with tv streaming apps

[CarolineG]

My Sony Bravia TV updated yesterday and is no longer compatible with TV streaming apps - I get this message when I try to open BBC iplayer  

your device isn't compatible with this version 

I get the same message for ITVX and all the other TV apps 

[daveyh64]

Might be helpful if you tell us which Sony TV you have.

You should be able to get the full model number from the Settings> Help & feedback> Help menu.

Also include the version of software your TV updated to.

Did the TV restart after it installed the software.

Have you restarted the TV since the update.

Have you performed a power cycle, that is power the TV down, unplugging it from the mains.

Waiting two minutes and then plugging in and power up.

Have you tried restarting your router.

[irishkiltshop]

If a software update is not compatible with TV streaming apps on your Sony device, there are a few steps you can take to resolve the issue:

1. Check for Newer Updates: Sometimes, compatibility issues are fixed with newer updates. Go to Settings > System > Software Update to ensure your TV is running the latest version.
2. Reinstall Apps: Uninstall and then reinstall the streaming apps causing issues. This can help reset app compatibility with the updated software.
3. Clear Cache: Go to Settings > Apps and clear the cache for the affected apps.
4. Factory Reset: If issues persist, perform a factory reset (Settings > System > Reset > Factory Data Reset), though this will erase all your settings.

[CarolineG]

Bravia KD 65A1/55A1. The software update was yesterday and the TV restarted. Have unplugged TV and restarted. All the TV apps have gone and the google play store says the software is not compatible. Haven't restarted router 

[CarolineG]

Hi, the apps have all disappeared from the tv and the store says they are incompatible and will not let me re install 

[CarolineG]

Have checked and this is the latest update 

[daveyh64]

The last sony update for your model of television was released in September 2023, so it is unusual that you’re writing that your TV updated only a few days go.

Please follow the link here,

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/kd-65a1/download...

Can you confirm the software your TV is running using the Settings path I mentioned in my first post.

It should be v6.7220

Do you know if it was indeed a Sony TV software update or some other update,

perhaps a Google/ Android update.

I take it your TV is still logged in to your Google account.

Can you open the Google Play Store on your TV.

Can you now click up to the top of the screen and click right to your Google ID avatar.

Click on Manage apps and games, click right and down to highlight Updates. Press OK.

Are there any updates for the apps you use on your TV. If so install them.

Has this made any difference.