No Game menu with new software

[Nasoskontolatis]

I have the tv XR-A75K

In software information say that support game menu bar etc..

But when i press the '123' button nothing pop up... feature not available

Any suggestions?

[Marino.Manolo]

With XR-A75K you shouldn't have the remote control with the "123" button 🤔

[Nasoskontolatis]

I have buy the new remote but even with the old remote nothing happens when i press the quick menu etc

[Marino.Manolo]

I think it is appropriate to try a Factory Reset...

[Nasoskontolatis]

I did it already..

I don't know if is safe to re-install manually the update 

[Marino.Manolo]

It should not accept it if the TV is updated to the same firmware.

[Nasoskontolatis]

But i don't understand the reason that don't have the Game menu.. hope to fix that issue in next update 

[Anonymous]

Hey @Nasoskontolatis 

Adding to what @Marino.Manolo said 

can you make sure that you're setting the picture mode of the TV on the Game mode? Display & Sound → Picture → Picture mode → Game.

Also, using an HDMI cable connected to eARC port to the TV.

[Nasoskontolatis]

The picture mode turn to game mode automatically with ps5...

I don't understand why they said that my model support it..

Anyway it is ridiculous..

Because i have see the a75k with the new remote in some Sony sites..

[HannahEd01]

Hey Nasoskontolatis,  what is the full model number of your TV please? I understand that you're after the game menu, not the game picture setting, correct? 

What do you get when you press the Quick settings button BTW?