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Loss of sound

profile.country.GB.title
AuldDog
Explorer

Loss of sound

Anyone had issues with no sound when trying to watch Amazon Prime ? 

also had an issue with Netflix the other night where the picture was stuttering and no sound - though this has resolved its self. 

any help would be appreciated 

3 REPLIES 3
profile.country.GB.title
Joe_Dohn
Specialist

What model device are we talking about here? (TV, video player, etc.)

profile.country.GB.title
AuldDog
Explorer

TV Sony Oled KD55A85BU 

profile.country.GB.title
royabrown2
Hero

@AuldDog 

 

Have you updated it to the latest firmware, via a USB stick if necessary?

 

Have you tried a Factory Reset?

 

After these two steps, does the problem recur?


My favourite bedtime reading is a Sony product manual…