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My tele is doing this really irratating thing where’s it randomly appears to autodetect either the input or the sound. It brings up the info bar at the top when it does this and mutes the telly whilst doing so for a few seconds. This happens quite a lot when I’m using the Netflix app and browsing through the thumbnails. It will sometimes even go to the lengths of blacking out the screen for a second too. Although this seems to be more when we are using the Nintendo Wii
Hi there,
Welcome to the Sony Community.
Can you let me know if you are using a HDMI input?
Best wishes,
Sean Mc
Hi Kevin,
The issue you describe is mostly known due to PC's or laptops connected to an HDMI input on your TV.
Let us know how you get along.
Cheers,
Dutchice
Still no joy. Tried and tested loads of hdmi leads but nothing. I think Sony need to come and Have a look. £1500 for w telly that does this is not acceptable
@kd3554 wrote:
I am stuped. I shouldn’t have to turn off the banner surely.
I had to with my XE, unfortunately it was the only way I could stop my PS4 Pro popping up the banner randomly.
Hi Kevin,
It should be quite straight forward. If you disconnect absolutely all devices from the TV including any possible Bluetooth speakers/headphones and playback content from digital broadcast or internal apps like Netflix, you should not be getting the info banner pop-up. If you do get it while no device is connected to the TV then there is an issue with TV.
On the other hand you keep mentioning that you get pop-ups while using your Wii or PS4 which of course are connected to an HDMI port. The cause for that is often some sort of strong electromagnetic emissions placed very close to the HDMI cable connecting the game console to the TV. Think of subwoofers or WiFi routers etc. If by removing all these type of devices as a test you still get the Info banner pop-up, then the problem is that your HDMI cable is not providing sufficient shielding against EMI emissions. Try replacing your cable with a Premium Certified HDMI cable.
Cheers,
Dutchice