KD-65x9000f & Onkyo Audio System Issues

[rajthampi]

Hello guys

Few days back I bought a new KD-65x9000f & having a kind of peculiar issue with the same. My audio system ONKYO S3800 is connected to HDMI Port 3, which has ARC & I have number of devices (One PC running Windows 10, A Satellite receiver, Amazon FireTv stick) connected to it. The HDMI out on the audio device is equipped with ARC &  supports 4K60p.

My issues are listed like below:

As soon as I start the TV, the Mode on my Audio System lcd panel changes to TV. I switch the audio system input to CBL/SAT or BD/DVD using the remote, the feeds are displayed & I can use the TV remote to control the audio system volume. The issues start when I switch off the TV. The audio stream from CBL/SAT or BD/DVD continue to play, forcing me to switch off the audio system.

I did a factory reset on the TV & out of 10 times, 6-7 times switching off the TV changes the mode on audio system to TV and the audio stream is automatically cut off. Other 3-4 times, I must switch on the TV once again and switch off to stop the audio from playing.

Currently the android version is 7 on my TV & my audio system is loaded with latest firmware.

The ONLY one thing I haven't done yet is resetting the audio device. Should I do that? or this is exepcted behavior of AndroidTV?

Please suggest.

thanks

[Pascale_F]

Hi rajthampi,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[Win_88]

Hi rajthamp,

Have you considered connecting the the satellite receiver to the TV directly? I think what's happening is more related to the sound bar in any case, so resetting it should be an interesting step to take.

Win_88

[rajthampi]

Hello @Win_88 

My TV comes with 4 HDMI inputs, however I prefer the existing setup (all devices hooked up to my audio system, then one output to TV)

I think it is how Sony has designed the system to be. While the TV colors, image quality are unmatched, the software that accompanies the equipment is pathetic, short visioned & buggy. I do hope the new firmware they are offering will take care of minimum few glitches those forced me to reset the TV thrice already within 2 weeks since the unit was delivered to me!

Thanks for the reply buddy, really appreciate. I live in Kuwait & had to come to UK portal as the middle east community doesn't have a dedicated forum!

[royabrown2]

@rajthampi 

Look at it from the Onkyo receiver’s point of view. As far as it is concerned, you are playing the CBL/SAT or BD/DVD signal to it, and it is presenting you with the sound, and incidentally feeding the video through to the TV.

Then you turn the TV off; and why should the Onkyo stop playing the signal you have asked it to play?

That would require one of two things; that the TV, on being switched off, should send a CEC (BraviaSync) message to the Onkyo instructing it to turn off also, or that the Onkyo, on detecting the TV has been turned off (possible in principle even without CEC, but could the Onkyo actually do it?) should stop any signal passing through it that has a video component.

But I don’t think either of these things should be the desired behaviour, and I think how the Onkyo and the TV are behaving here is the correct behaviour.

AAMOI, what happens if, after you have turned the TV off in the situation above, you turn it on again?

Does the Onkyo carry on playing the input signal, or does it revert to TV?

I would hope for the former, but if it does the latter, it suggests a workaround; TV Off, TV On, TV Off 

[rajthampi]

Hello @royabrown2 

My previous TV (Sony KLV-40something) was non-smart. Hence whenever the TV is turned on, the input source selected over the Onkyo was defaulted and the TV starts playing. As soon as the TV turned off, it cuts off the entire stuffs (no more audio feed, even though both Onkyo and satellite receiver are still online)

My KLV-40" TV is approximately 8+ years old & apparently ARC is not mentioned anywhere for the model. Yet, after enabled HDMI control on the TV, I am able to control the Audio System volume using the TV remote :))

So, I go so used to the old setup that, the new TV and new way of turning on and off, plus, Onkyo streaming audio after TV turned off etc are kind of irritating for me. Should get used to it soon.

Tv off, Tv on, Tv off definitely cuts off the Onkyo audio stream. I already tested this. The problem is my kids who don't really understand such "complex" orders.

Thanks buddy.

[royabrown2]

The thing that controls your Onkyo from the TVs, old and new, and vice versa, is CEC, Sony’s flavour of which is called BraviaSync.

I expect your KLV-40 had this. (Still has, if you have still got it).

ARC (Audio Return Channel) is the thing that means the same HDMI cable that sends video and audio up from the Onkyo to the TV can also send the audio from whatever is playing on the TV down to the Onkyo so you get the sound from the Onkyo instead of the TV’s speakers.

If your KLV-40 didn’t have this, then you would have had to have got the sound from the TV  to the Onkyo by a different route, maybe an optical connection?

If it even had one, though; there are many KLV40s on the web - here’s one such - and yes to CEC, but no to ARC, and maybe only the headphone output for getting audio to an amp.

So CEC would have gone up and down the HDMI cable that linked the KLV-40 and the Onkyo, and audio would have gone up it, but no audio from programmes tuned in on the KLV-40, or other devices connected directly to the TV, if any, would have come back by ARC.

Can you recall how you got the sound from the KLV-40 to the Onkyo, if indeed you ever did?

That might explain part of the difference with the current setup, though not all of it.

Does the Onkyo never say ARC instead of TV, by the way? My Yamaha YSP-2500 does, changing the display from TV as soon as it detects ARC. But perhaps your Onkyo is different.

[rajthampi]

---

@royabrown2 wrote:

The thing that controls your Onkyo from the TVs, old and new, and vice versa, is CEC, Sony’s flavour of which is called BraviaSync.

I expect your KLV-40 had this. (Still has, if you have still got it).

ARC (Audio Return Channel) is the thing that means the same HDMI cable that sends video and audio up from the Onkyo to the TV can also send the audio from whatever is playing on the TV down to the Onkyo so you get the sound from the Onkyo instead of the TV’s speakers.

If your KLV-40 didn’t have this, then you would have had to have got the sound from the TV  to the Onkyo by a different route, maybe an optical connection?

If it even had one, though; there are many KLV40s on the web - here’s one such - and yes to CEC, but no to ARC, and maybe only the headphone output for getting audio to an amp.

So CEC would have gone up and down the HDMI cable that linked the KLV-40 and the Onkyo, and audio would have gone up it, but no audio from programmes tuned in on the KLV-40, or other devices connected directly to the TV, if any, would have come back by ARC.

Can you recall how you got the sound from the KLV-40 to the Onkyo, if indeed you ever did?

That might explain part of the difference with the current setup, though not all of it.

Does the Onkyo never say ARC instead of TV, by the way? My Yamaha YSP-2500 does, changing the display from TV as soon as it detects ARC. But perhaps your Onkyo is different.

---

Hello @royabrown2 

Greetings. My KLV-40BX400 was hooked to the onkyo avr using a version 2.0 HDMI cable. No other audio cables (as the unit doesn't support). All I could say that, I was able to adjust the AVR volume using the TV remote & which ARC also does. 

The ONKYO says TV (This AVR is the entry level unit, with no issues till date, no firmware updates) once after the KD-65 (new TV) started by pressing either Tv button or Power on button on the remote. That means, if the ONKYO device was on CBL/SAT mode, switching on the TV turns this mode to TV & I must select BD/DVD, CBL/SAT using ONKYO remote to watch the intended program.

This is the most awkward area for me, turning the TV on swiching the mode of my AVR, which my other TV never did. Should this be the behavior of Smart TVs?

regards,

[royabrown2]

Hi @rajthampi 

I found this in the manual for your Onkyo, page 33, Troubleshooting:-

The input of this unit switches from one to another. (When the ARC function is ON)

The CEC (Consumer Electronic Control) function may activate when the ARC function is turned ON, causing power to turn ON and OFF and the input to switch from one to another. Since this unit does not guarantee synchronized operation based on the CEC function, we recommend that you turn OFF the HDMI CONTROL setting on the connected player. This unit may not operate properly if the HDMI CONTROL on the player is ON. Refer to the relevant device’s instruction manual for details. If this does not work, turn OFF the ARC function.
If this is the case, listen to the TV audio after connecting this unit and the TV with an audio cable.

i.e. this is a known and anticipated issue with this Onkyo, and it is happening now because this is the first time you have tried to use it with ARC, which the older TV didn’t have.

It also explains why you are thinking that ARC involves CEC (being able to change the volume of the Onkyo with the TV remote) which it doesn’t; it is your Onkyo that is tangling up the two.

However, on page 31 of your manual, it tells you how to turn ARC Off on the Onkyo, which means things should go back to how they were with the KLV-40.

But it’s clear from the Onkyo manual that this is an issue with the slightly strange way the Onkyo handles ARC; this would happen with any TV, Sony or not, that has ARC.

You still haven’t quite told us how you listened on the Onkyo to the sound from TV programmes playing on the KLV-40, if you ever did; but if that didn’t have ARC (which does seem to be the case) and if you didn’t have any other signal cables linking the KLV-40 and the Onkyo, it must be that you never did this.

In which case you presumably won’t miss this feature of the new TV if you turn ARC off on the Onkyo, or just connect the Onkyo to a non-ARC HDMI port on the new TV, and things will pretty much go back to how they were before, which is what you want.

[rajthampi]

@royabrown2 

You still haven’t quite told us how you listened on the Onkyo to the sound from TV programmes playing on the KLV-40, if you ever did; but if that didn’t have ARC (which does seem to be the case) and if you didn’t have any other

signal cables linking the KLV-40 and the Onkyo, it must be that you never did this.

My old KLV-40 TV was connected to the AVR using a fast HDMI cable. No additional cable for audio. Btw, I aslo started to digest the idea that, it must be the AVR as it is kind of old, entry level with no firmware updates etc. 

It's really nice to see that you have put so much of efforts to find out about the CEC ONKYO part. That should finally make me feel pacified with the existing situation.

As I am still kind of novice with audio systems, let me quote few lines from your last post and clarify

The CEC (Consumer Electronic Control) function may activate when the ARC function is turned ON, causing power to turn ON and OFF and the input to switch from one to another. Since this unit does not guarantee synchronized operation based on the CEC function, we recommend that you turn OFF the HDMI CONTROL setting on the connected player. This unit may not operate properly if the HDMI CONTROL on the player is ON. Refer to the relevant device’s instruction manual for details. If this does not work, turn OFF the ARC function.

Here, the connected player means my new Sony TV right?

Thanks for your time! I really learned loads of things just because of my Sony TV

regards,