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KD-55XD9305 coloured horizontal line apeared and screen gets blurred

RISOLTO
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Therealsh
Membro

KD-55XD9305 coloured horizontal line apeared and screen gets blurred

My KD-55XD9305 got yesterday an horizontal line on the screen (and I thought initially its the broadcast...), see image.

Also the screen in on/off washed / blurred when moving between inputs or Apps.

I opened a ticket with Sony support. 

Any advise from the forum on such?

BTW 2nd issue on this unit since purchased back in Dec 2016... it was a circuit malfunction, main board was replaced... now this one...

 

IMG_20170909_202104.jpg

 

IMG_20170910_094552.jpg

2 SOLUZIONI ACCETTATE

Soluzioni accettate
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Risc0n
Collaboratore

Clear hardware issue, ring up Sony. They will offer a replacement as second problem.

Visualizza soluzione nel messaggio originale

profile.country.GB.title
Therealsh
Membro

Called them this morning, They saw the images I've sent, and offered an immediate replacement, apparently no longe XD, an XE93 is on its way!!

Happy to say it was a smooth and excellent service by Sony this time. Happy.

Visualizza soluzione nel messaggio originale

5 RISPOSTE 5
profile.country.GB.title
Risc0n
Collaboratore

Clear hardware issue, ring up Sony. They will offer a replacement as second problem.

profile.country.GB.title
Therealsh
Membro

Called them this morning, They saw the images I've sent, and offered an immediate replacement, apparently no longe XD, an XE93 is on its way!!

Happy to say it was a smooth and excellent service by Sony this time. Happy.

profile.country.GB.title
Risc0n
Collaboratore

That’s is good news indeed! 

Jono1984
Nuovo

Great result.

 

Can I ask if this line was permanent or came and went a few times?

 

Sony tech support are telling me it's software related if it isn't permanent. Been having this plus a tonne of other issues. 

profile.country.GB.title
Therealsh
Membro

The screen is blurred/washed and it comes and goes, however the line is permanent.

See below - a thin white line near the bottom

IMG_20170910_094552.jpg