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AKennedy686

Whenever I try to load BBC iPlayer on my Sony Bravia TV KD-49X8505B, I get the above message. I also get it when I try to load from Roku.

Can anyone tell me how to rectify, please.

Win_88

The only known workaround is to restart the TV at the mains, then make sure to reduce the menu navigation to a minimum and to go straight to the program you want to play as soon as you open iPlayer. BBC have known about this issue with the app for a while.

rooobb

@Win_88 afaik x85b is a 2014's model not android and what @AKennedy686 is willing to do is simply impossible

royabrown2

@rooobb @Win_88 @AKennedy686

This is indeed a set that predates Android, so Android problems and Android fixes will not apply, but according to the BBC, iPlayer is still supported on this model range:-

https://www.bbc.co.uk/iplayer/help/questions/supported-devices/sony#2014

Sony

TV

2014

KD-ssX85*

but I wonder if it is the same problem linked to from that page:-

https://www.bbc.co.uk/iplayer/help/issues/tv/sony-internet-download

Did you possibly not give the entire message you got, @AKennedy686 ?

But I note that you can’t get the iPlayer on your Roku either; is it just the BBC iPlayer you can’t get on it, or are there other, perhaps all, Roku ‘channels’ missing also?

And is your Roku device listed here:-

https://www.bbc.co.uk/iplayer/help/questions/supported-devices/roku-nowtv

as the following older Roku devices are no longer supported:-

https://www.bbc.co.uk/iplayer/help/questions/recent-changes-to-iplayer/roku-nowtv-closure

Answers to these question will help us to help you further, if needed.

My favourite bedtime reading is a Sony product manual…